What are the responsibilities and job description for the Customer Service Representative position at Ray Murray, Inc.?
Position Title: Customer Service Representative
Available Locations:
- Lee, MA
- Bensalem, PA
- Flint, MI
- Goldsboro, NC
Schedule: Monday – Friday, 8:00AM – 5:00PM
About Us
Ray Murray, Inc. is a leading distributor of propane & compressed gas equipment, hearth, heating & outdoor living products.
We operate 4 distribution centers east of the Mississippi and have grown to become one of the largest distributors in our industry through consistent organic growth and strategic acquisitions.
Our Mission
To provide exceptional support through our highly trained team of professionals.
Job Summary
We are looking for an energetic, dependable, customer-oriented representative to provide industry-leading customer service to our customers.
This is a full-time, in-office position that requires you to be within commuting distance prior to starting.
Key Responsibilities
- Answer customer requests or inquiries concerning equipment, products, promotions, and billing with professionalism and courtesy.
- Provide timely and thorough resolution of all issues raised by customers, documenting all actions and correspondence.
- Makes recommendations according to customers' needs on features, accessories, and upgrades.
- Maintain working knowledge of all company products and promotions.
- Process orders and enter customer claims using operational system.
- Assist with Marketing and Warranty functions.
Additional Duties
- Perform other duties as assigned.
Requirements
We require:
- Relative customer service experience required: answering phone calls, communicating with customers, responding to inquiries, taking orders.
- Excellent communication skills (verbal and written) maintaining strict professionalism in all customer correspondences.
- Computer literacy: Experience with Microsoft applications (Outlook, Word, Excel, etc.).
- Ability to meet the demand of a high-paced operation handling a high-volume of requests, incidents, and customer inquiries.
- Experience in the Propane, HVAC or Hearth industries is a plus.
- Experience with ASW system is a plus.
- Customer Service, Organization, Problem Solving, Time Management skills.
- Empathy, Patience, Critical Thinking, Professionalism, Teamwork skills.
