What are the responsibilities and job description for the Sr. Customer Service Representative position at Robert Half?
We are offering a long-term contract employment opportunity for a Sr. Customer Service Representative in the manufacturing industry, based in Lombard, Illinois. As a Sr. Customer Service Representative, you will play a crucial role in handling customer calls, troubleshooting inquiries, and maintaining an efficient communication system. Responsibilities:• Manage incoming calls efficiently, ensuring detail-oriented communication and courteous response.• Utilize violation software and call center phone systems to address and resolve customer queries related to photo enforcement programs.• Keep a detailed record of all customer interactions and update the system accordingly.• Promptly escalate any serious issues to the Call Center Manager.• Assist customers with credit card transactions for violation payments.• Regularly check work email and other company communication channels for updates and instructions.• Contribute to team problem-solving by identifying issues and suggesting potential resolutions to the Call Center Manager.• Aid the Call Center Manager in training and monitoring Call Center Representatives, helping to improve their phone call handling, notation skills, and reporting.• Participate in the hiring process of new Call Center Representatives, contributing to their onboarding, training, and development.• Engage in annual performance appraisals of employees, issuing disciplinary warnings when necessary.The salary range for this position is $20 to $20.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
Salary : $19 - $23
