2025 Thunder Mountain Bike Patroller

Thunder Mountain Bike Patroller (Seasonal Position)

Expected Position Dates: mid-May - November 12

Salary: $17.50/hour. 4-day work week. 40 hours/week. FT Seasonal.

Benefits: Patroller receives a Thunder Mountain Bike Park Season Pass. 2 activity vouchers per month for friends/ family while actively employed at TMBP.

Job Summary: Provide a variety of patrol services including: responding to reported emergencies on the mountain to evaluate injured guests and provide emergency care as appropriate within skill and certification levels, guest services, lift evacuation if needed, search and rescue, and supporting other departments. Mountain Bike Patrollers will be good ambassadors for the resort, assist in creating a positive guest experience, and nurture a team atmosphere for staff.

Essential Duties and Responsibilities:

• Create a safer mountain experience for our employees and guests.
• Operate safely and within ability level when biking.
• Provide emergency medical and rescue response for illness and injuries.
• Provide guidance to guests on trail selection and rider ability.
• Provide assistance to guests and escort back to base as necessary (mechanical issues, etc.).
• Educate trail users of proper etiquette and bike park policies.
• Maintain general mountain/ trail signage for summer activities.
• Extricate and transport injured guests off the mountain in a professional manner.
• Identify and mark hazards on bike trails (and/or close trails as necessary).
• Sweep trails at the end of day to assure guests are off the mountain.
• Maintain all rescue equipment for readiness in emergency response.
• Maintain the mountain bike trails as requested by management.
• Complete emergency incident documentation forms and other daily logs.
• Perform lift and mountain evacuations when necessary.
• Coordinate patient transfers with EMS Providers (air and ground).
• Assist with special events at the resort as needed.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Must be a skilled mountain biker (complete additional questionnaire) and willing to ride within the risk tolerances of Berkshire East management.
• Current BLS for the Healthcare Provider (CPR) certification, or equivalent.
• Current EMS provider certification (one of the following:)
  • Wilderness First Responder (WFR), or higher;
  • Outdoor Emergency Care (OEC)
  • Emergency Medical Technician (EMT), or higher;
• Technical search & rescue or ski patrol experience (preferred)
• Pass UTV/ATV driver safety training program
• Bike guide training course, Level 1 or higher (preferred)
• Communicate clearly using a variety of methods; verbal, written, radios.
• Needs to be self motivated, and willing to accept and learn from reflection and feedback.

Physical Demands:

• This is a physically demanding position.
• Must be physically fit and able to lift up to 100 lbs without assistance.
• Must be able to stand, bend, climb, lift, twist, reach, push and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be able to adapt to climate and work in extreme weather conditions.

Shift Considerations:

• Hours may be long, including early morning through early evening.
• Extended rescues may lead to late ending of shifts.
• Frequent weekend and holiday shifts.

Age Requirements:

• Applicants must be at least age 18

Other Requirements:

• CORI background check required prior to being hired.
• You must supply your own biking equipment; bike, helmet, goggles, pads, etc.

Competencies:

• Decision Making: use sound judgment to make good decisions and act professionally.
• Friendly Service: treat people courteously and respond in a helpful manner.
• Teamwork: interact with team members effectively and put company goals first.