Senior Director of Software and Systems Quality

About The Role

Berkshire Grey is a leader in the field of AI and robotics, providing innovative solutions for e-commerce, retail replenishment, and logistics. Our technology automates complex aspects of the warehouse such as pick, pack, and sort operations.

This is a senior technical leadership role that will shape the reliability and scalability of complex, hardware-integrated systems deployed in high-volume environments. The ideal candidate brings deep experience leading quality functions across multidisciplinary product organizations and thrives in an environment where software, hardware, and delivery of continuous customer value intersect.

Key Responsibilities

• Define and execute a unified quality strategy spanning application & AI software, PLC control, , mechanical systems, UI/UX, etc.
• Define and communicate key quality metrics and executive-level reporting to support decision-making and continuous improvement.
• Lead, advocate for, and work with management to charter a program that delivers quality and continuous customer success across the organization.
• Champion robust SDLC processes, including requirement traceability, risk mitigation, and both HW and SW release readiness checkpoints.
• Collaborate with Engineering, Field Operations, and Global Support Services to build scalable, proactive quality practices.
• Ensure strong integration quality across internal software components and customer-facing interfaces (e.g., Warehouse Management Systems).
• Drive adoption of quality infrastructure - including test automation frameworks, CI/CD integration, and telemetry-based validation tools.
• Lead initiatives to improve system-level reliability, scalability, and quality assurance practices for high-volume deployments.
• Close the loop on real-world issues, reflecting these in our current and future quality processes and practices to increase fielded system success and reliability.
• Own and drive the high-quality and success of our systems across all BG solutions.
  
  

Required Qualifications

• Extensive engineering leadership experience within integrated hardware/software systems and platforms.
• Proven track record of delivering high-quality, scalable software in fast-paced, multidisciplinary product environments.
• Experience managing or overseeing quality, test automation, and system integration validation in product-driven organizations.
• Familiarity with hardware/software integration, real-time system behavior, and cloud-based telemetry or observability tools.
• Strong cross-functional leadership skills - able to align software, operations, and customer-facing teams around shared quality goals.
• Data-driven mindset with a keen ability to use metrics to guide continuous improvement and roadmap decisions.
  
  

Preferred Qualifications

• Experience scaling quality operations for globally deployed products with deep cloud/device integration.
• Background in robotics, warehouse automation, or industrial software is a strong plus.
  
  

What We Value

We're looking for a systems thinker who leads with curiosity, collaboration, and a customer-first mindset. This is a high-impact opportunity to shape how quality is delivered across Berkshire Grey's portfolio - influencing the success of intelligent automation systems used by some of the world's leading retailers and logistics companies.

Travel: Approximately 10-15%

6010-2502TA