Front Desk Assistant

Berkshire Immigrant Center seeks a part-time Front Desk Assistant with a desire to support immigrant communities by ensuring that they feel welcome and informed. This in-person role is for a bilingual (English/Spanish) individual who thrives in a people-centered environment and can effectively organize and manage inquiries that come through phone, email, and in-person.

As Front Desk Assistant you will be responsible for greeting clients, answering phone calls and emails, providing information about BIC’s services and local resources, tracking and maintaining notes, handling client information and payments, maintaining the office, and supporting volunteer and event needs.

This is an hourly position requiring a minimum of 20 hours per week, typically scheduled Monday through Friday between 8:30am and 6:30pm. Occasional evening and weekend work may be required for special events.

Responsibilities:

• Warmly greet clients and respond to phone calls and emails from the general public in a professional and courteous manner.
• Provide individuals with information about BIC’s services and available local resources.
• Track and maintain accurate notes and information in an organized and efficient manner.
• Support the Intake Coordinator by collecting client information and processing payments.
• Support case workers by handling client document drop-offs/pick-ups.
• Receive and sort mail, including scanning checks and notices.
• Open, close, and maintain the office.
• Assist the Executive Director with volunteer needs, including translation requests.
• Assist with preparation for in-person or online events, including presentations, workshops, clinics, and the annual benefit.
• Represent BIC at events by engaging with attendees and supporting event activities, including BIC’s annual benefit.

Qualifications:

• Bilingual in English and Spanish required*.
• Customer service experience or minimum of 1 year of relevant experience preferred.
• Strong interpersonal skills, particularly when working with diverse populations.
• Proficient in Google Suite and comfortable using other digital platforms with minimal guidance.
• Comfortable managing and prioritizing communications across phone, email, and in-person interactions.
• Careful attention to detail and accuracy in work.
• Capable of handling confidential information with discretion.
• Works well independently and as part of a team.
• Comfortable sitting at a desk and working on a computer for prolonged periods.
• Familiarity with local resources and organizations a plus.
• Background in legal, immigration, and/or international relations a plus

*Required to effectively communicate with the high volume of Spanish-speaking individuals we serve.

To Apply:

Interested candidates should submit their resume to director@berkshireic.org with "Front Desk Assistant" in the subject line. In lieu of a cover letter, please submit detailed answers to the following questions:

• What excites you most about this role and about serving the Berkshire immigrant community?
• Describe your comfort level with interacting with people across different formats (in person, over the phone, or via email) and what aspects of customer service you enjoy or think you would enjoy.
• How do you adapt your communication style to effectively connect with people from different cultural backgrounds?

Berkshire Immigrant Center:

The mission of the Berkshire Immigrant Center (BIC) is to advocate for the rights of all immigrants by helping them navigate the complex US immigration system with affordable legal services, local resources, and education. Berkshire Immigrant Center provides its clients with tools to help them overcome financial and cultural barriers, with the goals of strengthening civic engagement and creating equal opportunity for all.

BIC assists more than 800 individuals annually from more than 60 countries in several languages, and is the only nonprofit in Berkshire county recognized by the U.S. Department of Justice, allowing us to provide immigration legal services. BIC was founded in 1997 and in October 2021 became an independent 501(c)(3) organization.

The Berkshire Immigrant Center is an equal opportunity affirmative action employer with a long-standing commitment to celebrating diversity. BIC is committed to creating an inclusive environment for all.

Not sure you meet 100% of the qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria, but women tend to apply only if they meet 100% of them. Yet, people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role.

We value diverse experiences. Whether returning from a break, transitioning, or advancing your career, we welcome your application.

Job Type: Part-time

Pay: $17.99 - $18.00 per hour

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $18