Intake Coordinator: Immigrant Services

Berkshire Immigrant Center seeks a part-time Intake Coordinator to facilitate the seamless coordination of client appointments, ensuring a positive and efficient experience for all. This hybrid position is ideal for someone who is highly organized, has a strong attention to detail, and enjoys collaborating with teammates to ensure everything runs smoothly.

As Intake Coordinator you will be responsible for returning phone calls and emails related to consultations and appointments, scheduling and confirming consultations and appointments, maintaining accurate client records, and handling client information and payments.

This is an hourly position requiring 20 hours per week, typically scheduled Monday through Friday between 9am and 5pm. Occasional evening and weekend work may be required for special events.

Responsibilities:

• Respond to phone calls and emails from the general public about scheduling consultations and appointments in a professional and courteous manner.
• Schedule consultations and appointments while ensuring accuracy and efficiency.
• Contact clients to confirm, cancel, or reschedule appointments in a timely manner.
• Collect client information and processing payments.
• Track and maintain accurate notes and information in an organized and efficient manner.
• Add and update client information in the client database to keep records current.
• Represent BIC at events by engaging with attendees and supporting event activities, including BIC’s annual benefit.

Qualifications:

• Customer service experience or minimum of 1 year of relevant experience preferred.
• Strong interpersonal skills, particularly when working with diverse populations.
• Confident in making phone calls and requesting information.
• Proficient in Google Suite and comfortable using database software and other digital platforms with minimal guidance.
• Organized with the ability to handle multiple tasks and prioritize as needed.
• Attentive to detail and accuracy in work.
• Capable of handling confidential information with discretion.
• Works well independently and as part of a team.
• Comfortable sitting at a desk and working on a computer for prolonged periods.
• Bilingual in English and Spanish a plus.
• Background in legal, immigration, and/or international relations a plus.

*Required to effectively communicate with the high volume of Spanish-speaking individuals we serve.

To Apply:

Interested candidates should submit their resume to director@berkshireic.org with "Intake Coordinator" in the subject line. In lieu of a cover letter, please submit detailed answers to the following questions:

• What excites you most about this role and about serving the Berkshire immigrant community?
• Tell us about a time when you had to manage multiple appointments or tasks. How did you stay organized and ensure that your team was kept up to date on any changes?
• How do you adapt your communication style to effectively connect with people from different cultural backgrounds?

Berkshire Immigrant Center:

The mission of the Berkshire Immigrant Center (BIC) is to advocate for the rights of all immigrants by helping them navigate the complex US immigration system with affordable legal services, local resources, and education. Berkshire Immigrant Center provides its clients with tools to help them overcome financial and cultural barriers, with the goals of strengthening civic engagement and creating equal opportunity for all.

BIC assists more than 800 individuals annually from more than 60 countries in several languages, and is the only nonprofit in Berkshire county recognized by the U.S. Department of Justice, allowing us to provide immigration legal services. BIC was founded in 1997 and in October 2021 became an independent 501(c)(3) organization.

Not sure you meet 100% of the qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria, but women tend to apply only if they meet 100% of them. Yet, people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role.

We value diverse experiences. Whether returning from a break, transitioning, or advancing your career, we welcome your application.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Required)

Language:

• English (Required)
• Spanish (Required)

Work Location: In person

Salary : $18 - $20