What are the responsibilities and job description for the Access Coordinator - Berkshire Medical Center, Access Services, Shift: Evenings, 24hrs position at Berkshire Medical Center?
Job Summary
Courteously and promptly interviews patients and/or family members requiring inpatient or outpatient services at the Medical Center, during pre-admission, admission, while in-house or at discharge. The interview may take place in a variety of locations including bedside in the ED, Main Admitting or various outpatient locations. Accurately enters all demographic and insurance information into hospital registration system, performs various related verification functions to assure positive patient identification, complies with HIPAA privacy regulations, ensures accurate upfront cash collection and appropriate insurance reimbursement.
Experience:
- Admitting and Meditech experience preferred.
- One year experience in hospital environment preferred.
Education and Training:
- Two years of college (secretarial/health related) or equivalent work experience.
- Medical terminology preferred.
License, Certification & Registration:
Other Requirements:
- Proven typing ability (40 wpm) and computer skills (i.e. Meditech).
- Manual dexterity necessary for typing/computer purposes.
- Demonstrated strong verbal and written communication skills.
- Ability to speak the English language in a clearly understandable manner.
- Ability to speak/understand Spanish preferred.
- Ideal candidate will demonstrate and maintain a high level of flexibility.
- Proven ability to interact appropriately with the community, hospital staff and physicians while maintaining a high level of confidentiality.
- Proven outstanding customer service skills, consistently demonstrating a professional and pleasant presentation.
- Demonstrated ability to work collaboratively within a team.
- Proven ability and experience dealing with agitated and or dissatisfied persons.
- Must possess and demonstrate strong organizational skills.
- Ability to troubleshoot and maintain proper operation of business equipment.
Schedule
- 3p-11:30pm
- Monday through Friday
- Rotating Weekends, Rotating Holidays
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
