What are the responsibilities and job description for the Radiology Operations Facilitator - Women's Diagnostic Imaging, Berkshire Medical Center - Shift: Days, 40 Hours position at Berkshire Medical Center?
- Hospital experience in any capacity is preferred
- Excellent communication skills and phone etiquette
- Basic Computer skills
- Excellent interpersonal Skills and team player attitude
- High School Degree / GED
Other Requirements:
- Ability to work in busy office setting with exceptional customer service skills.
- Office Work experience preferred.
- Organizing workflow and exams so patients are taken in order of appointment and priority.
- Listening to results by phone intercom from radiologists that inform us of any next steps for patients waiting in the department.
- The Radiology Operations Facilitator will let the patient go after relaying the radiologists' next steps and answering any questions.
- Callbacks: Patients with a finding needing further imaging need to be scheduled to return. This can be a quick or more involved call due to the patient's anxiety about the situation.
- Groups of exams ready to be read need to be alphabetized and entered into the radiologists' worklist as ready to read. This is done frequently, throughout the day.
- Triage of phone calls to the tech area from offices regarding a patient exam or unique situation, a patient asking for information or CWS needing help to schedule an exam.
- Unanticipated patient tasks, such as informing patients in the waiting room we are running behind with a timeframe in which we will be with them. Transporting specimens to the lab, escorting patients and loved ones to the consult room to meet with the radiologist.
- The need to call for corrected orders happens frequently and is time-consuming. Communicating with the radiologist and letting the techs know the US is needed or not needed after the mammogram.
- Bringing specimens to the laboratory after biopsies.
Schedule:
Mon-Fri, Day Shift
Behaviors
Required- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
