What are the responsibilities and job description for the Patient Services Representative (Medical and Cosmetic Dermatology) position at Berman Skin Institute?
About Berman Skin Institute
Berman Skin Institute (BSI) is a group of dermatology and cosmetic surgery centers with ten medical practice locations across Northern California (including Los Altos, Fremont, San Francisco, Walnut Creek, Pleasanton, Placerville, Cameron Park, Roseville, Tracy and Yuba City, and a business office in Santa Clara).
Founded in 1993 by Dr. David Berman, a board-certified dermatologist, BSI’s mission is to blend state-of-the-art medical technology and research with a dedication to patient welfare and healing to provide patients with the best possible dermatologic care. As one of the largest skin laser centers in the world, BSI has several dozen lasers, and many other non-laser devices for skin and hair conditions. Additionally, Dr. Berman was the first physician in the world to perform hair transplants using the ARTAS™ robotic hair transplant system, and remains the principal researcher for the manufacturer, Restoration Robotics.
With a diverse patient population, BSI has a set of broad and comprehensive service offerings, including medical and surgical dermatology (including treatment for acne, moles, allergic skin reactions, autoimmune diseases, skin infections and more); cosmetic dermatology (including laser wrinkle treatment, laser hair removal, laser tattoo removal, laser brown spot removal, laser removal of varicose veins and more); skin care products and medi-spa/esthetician treatments (including chemical peels, microdermabrasion, facials, extractions for acne and more).
More information about Berman Skin Institute can be found at http://www.skinmds.com
The Patient Service Representative position is the first point of contact for our patients, patient family members, physicians, and other clinic staff both in person and on the phone. We are in search of a customer service superstar with both excellent communication and administrative skills. The position is full time, fully benefited and located in our Roseville location.
RESPONSIBILITES INCLUDE:
- The first face and voice of the clinic! Help patients and visitors to our practice feel comfortable, informed and well taken care of both in person and on the phone
- Communicate with back office personnel in regulating patient and work flow to assure timely and detailed patient care
- Talk about all the very cool stuff we do! Provide education to patients about our medical and cosmetic procedures
- Collecting and updating patient insurance and demographic information
- Verification of health plan eligibility
- Scheduling patient appointments using EMR
- Manage multiple phone lines
- Do basic end of day accounting with daily deposits and credit card payments
- Room patients to examination rooms, procedure rooms or operative rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, wound care instructions etc per doctors orders
- Schedule appointments for patients
- Contact medical facilities or departments to schedule patients for tests and/or admission
- Inventory and assess the need for office supplies
- Assist physicians in patient, employee, or visitor medical emergencies and ensure proper documentation per facility’s policy
- Adheres to all policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
- Performs other duties as needed
JOB REQUIREMENTS:
- Two (2) years’ experience in an outpatient setting as a Medical Office Phone Receptionist preferred.
- High School diploma or equivalent.
- Love what we do! Think Dermatology is very, very cool. Perhaps you have a drawer full of skin care products at home?
- Excellent interpersonal, organizational, and customer service skills are essential.
- Have a sense of humor. Everyone should laugh a little bit everyday.
- Have life set up so you can some to work everyday reliably and on time. Don't worry, you get paid time off too to play and vacation but when scheduled, we need to know you are going to be there,
- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
- Communicate effectively in the English language in person, on the phone, & in writing.
- MUST be available to workMOnday-Friday with occasional Saturdays in our Roseville location (and other clinics in the region on occasion)
