What are the responsibilities and job description for the VOLUNTEER - GIFT SHOP position at Bermuda Hospital?
POSITION DETAILS
Unpaid position, looking for a volunteer to work 4-8 hours weekly in our gift shop. Flexible scheduling, easy going atmosphere.
JOB SUMMARY
The Gift Shop Volunteer is responsible for assisting customers in a friendly, professional manner, processing sales, general upkeep of the shop.
MAJOR JOB FUNCTION
Hours depend on Volunteer availability.
Provide excellent Customer Service - Friendly and outgoing, able to help customers locating merchandise
Reliable would be opening and Closing the shop on some days
Be familiar and follow hospital Confidentiality policies
Comfortable handling sales, making change, counting cash drawer, using Point of Sale system on iPad
Be comfortable answering Gift Shop phone, taking orders / sales over the phone
Light cleaning wiping down of displays, straightening displays, emptying trash
Able to react appropriately if a situation should arise (Emergency Alert, difficult customer)
STANDARDS OF BEHAVIOR
WORK ETHICS STANDARD : Affirm a commitment to making the Tomah Memorial Hospital work environment better through : patient advocacy, continuing education, and valuation of each individual person.
COMMUNICATION STANDARD : Affirm a commitment to use open and honest communication with all Tomah Memorial Hospital customers (in-house & community-wide) through : basic customer courtesy (phone, written, face to face) and active listening.
TEAMWORK STANDARD : Affirm a commitment to be a proud, dependable Tomah Memorial Hospital TEAM member through : basic customer courtesy, patient advocacy, flexibility, and valuation of each individual person.
QUALITY STANDARD : Affirm a commitment to provide respectful, compassionate, quality care with integrity to all Tomah Memorial Hospital customers (in-house & community-wide) through : job excellence, patient advocacy, and self-dignity.
PROFESSIONALISM STANDARD : Affirm a commitment to professional conduct towards all Tomah Memorial Hospital customers (in-house & community-wide) through : collaboration, teamwork, appearance, environment, and valuation of each individual person.
ATTITUDE STANDARD : Affirm a commitment to maintain a positive, professional perspective towards all Tomah Memorial Hospital customers (in-house & community-wide) through : honest feedback, confidentiality, basic customer courtesy, and valuation of each individual person.
EDUCATIONAL REQUIREMENTS
No prior experience needed, all training would be provided.
Prior experience in Customer Service is helpful.
QUALIFICATIONS / SKILLS :
Excellent verbal communication skills.
Proficiently uses Touch Screen Register, makes change, answers phone.
Excellent human relation skills as demonstrated by the ability to interface positively with all customers and employees.
Needs to possess as high level of intelligence, integrity, sense of responsibility and ability to comprehend and analyze details.
JOB REQUIREMENTS
Duties require normal vision and hearing for both telephone / customer service and computer work.
The Gift Shop Associate is frequently required to stand, walk and reach with hands and arms and is required to sit, climb or balance, stoop, kneel and crouch.
The Gift Shop Associate must occasionally lift and / or move up to 10 pounds.
Position involves sitting in one position for prolonged periods.
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