Volunteer & Social Services Coordinator

Job Description

Job Description

JOB SUMMARY : Do you love working with older adults and serving the community? You might be a match for this position. Under the direction of the Senior Program Supervisor, the Bilingual Volunteer & Social Services Coordinator plays an proactive role with engaging the community to become involved with our food pantries and programs while assisting active and at-risk seniors in accessing and receiving social services. This position serves seniors and adults with disabilities living in the Bernal Heights, Excelsior and Outer Mission by : providing short-term social services within our Active Senior Program and receiving referrals from other BHNC programs and outside agencies. This person assertively outreaches, leads our pantry efforts and connects volunteers to serve our programs. Our ideal candidate is a leader that takes the initiative, communicates well, has great administrative skills and is able to work with a diverse group of staff, community members, and community partners.

BERNAL HEIGHTS NEIGHBORHOOD CENTER : Now celebrating our 46nd year as a community based, member-led nonprofit organization, BHNC’s mission is to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We accomplish our mission by developing affordable housing throughout San Francisco; providing linguistically and

culturally responsive services to our community’s most vulnerable adults, seniors, youth, and their families; developing leaders; and organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community.

Primary Responsibilities

Provides engagement and community outreach / tabling to solicit participants and volunteers for programs, food pantries and community events.

Assist in the placement, supervision and scheduling of volunteers (such as the trainings they should attend, materials they should have)

Maintains comprehensive records on the selection, training and activities of volunteers

Maintain effective communication with volunteers, co-workers and supervisors. Maintain volunteer records including : statistics, volunteer hours, and database

Responds to public inquiries to provide information on the volunteer programs

Complete intakes and assessments for incoming participants for the Active Senior Program and process electronically using the DAAS GetCare (CMS) system.

Provide direct short-term social services such as : completing applications, translations, reviewing correspondence, information and referrals for a variety of services and arranging for care and other services needed for participants who attend the senior center

Complete participant charting, monthly reports, and other documentation as required by BHNC and funding sources

Evaluate client needs, follow-up and document progress notes to ensure quality and effective service delivery for participants

Provide administrative support and assistance during programming for activities, field trips, newsletters, translations, etc.

Attend all BHNC meetings, events and activities as requested. Participation in meetings including : monthly Senior Staff, BHNC Staff, and advisory committee meetings and company outreach events throughout the year.

Perform other duties as assigned.

Knowledge, Skills, and experience

Experience with Microsoft Office Programs required

Bilingual Spanish and English required

Ability to work a schedule from 9 : 00am-5 : 00pm on Mondays, Tuesdays, Thursdays and Fridays and 10 : 00am-6 : 00pm / 7 : 00pm on Wednesdays

Ability to provide excellent customer service

Ability to perform simple addition and subtraction; copying figures, counting, and recording.

Ability to observe and troubleshoot issues and multi-task

Able to communicate effectively and respond to emergency and disciplinary situations

Excellent demonstration of interpersonal and collaboration skills.

Preferred Requirements

• Bilingual - English / Spanish proficiency required for this position.
• BA / AA / AS degree plus one year of experience or 2 years of experience providing social services
• Prefer at least 2 years experience providing volunteer and / or social services to adults / seniors preferably at a community center or similar setting.
• Must have valid Driver’s License with three year good driving history
• First Aid, CPR, and AED training preferred

Physical Demands

BHNC is an at will, equal opportunity employer.