What are the responsibilities and job description for the Volunteer Coordinator-Volunteer Services position at St Anthony Foundation?

Salary Range

53,000-$58,000 annually

Workdays

Tuesday-Thursday and Saturday-Sunday (Off Mondays and Fridays)

Work Hours

6 : 00 am- 2 : 30 pm

About St. Anthony's

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

Principal Responsibility

Volunteer Services (VS) manages the volunteers that make our work at St. Anthony's possible. We welcome thousands of people each year from every sector of the community to engage in direct service with those experiencing poverty and homelessness. Together our volunteer corps provide over 114,000 hours of service per year to St. Anthony's programs. In this role, you will provide high quality engagement and service experience for our volunteers while they provide services in the Dining Room. Volunteer Service with us is more than volunteerism, it's an opportunity to connect with the community through shared moments of compassion and understanding. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties :

Essential Duties and Responsibilities

Volunteer Engagement

Responsible for the day-to-day coordination of the Dining Room's volunteer program (500 regular-5000 one-time volunteers annually). With the responsibility for directing 45-60 volunteers daily to serve meals to unhoused or low-income guests.
Responsible for the overall coordination and oversight of the Dining Room volunteer program including recruitment, screening, orientation, training, placement, supervision, scheduling and termination of volunteers for the Dining Room, including after service hour projects, programs, and foundation wide events.
Works to create and environment, in which our volunteers feel welcome, recognized and satisfied.
Assists with the development of and oversees the implementation of general volunteer orientation and training information and materials.
Oversees volunteers' work performance, observance of guidelines, and interactions with staff, clients, and other volunteers.
Oversees and monitors the implementation of corrective action processes for and / or termination of volunteers when necessary.
Compassionately trains and supervises volunteers in the fast-paced demanding Dining Room (45-60 / day); monitors volunteers' work performance, observance of guidelines, and interactions with staff, clients, and other volunteers.
Provides information to, screens, and assesses potential volunteers; places volunteers in appropriate assignments. Schedules volunteers to ensure the volunteer needs of the Dining Room are met daily.
Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.

Program Administration and Operations

Complete reports and all other paperwork neatly, legibly, and thoroughly.

Enter data and information electronically as required. Looks up data and reports electronically through a database as requested.

Understand and follow the organization's programs, policies, and procedures

Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and employee engagement.

Use Salesforce to check web sign-ups daily, regularly checking data accuracy, training other staff on how to use Salesforce, configuring daily volunteer numbers, and posting shifts online as needed.

Maintains timely communication with volunteers as needed including phone calls, emails, correspondence through Salesforce.

Oversees the evaluation of court-referred and student volunteers and completes necessary paperwork to track their service.

Teamwork

Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.

Collaboratively works with others to achieve team success.

Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.

Consistently demonstrate integrity while working and representing St. Anthony's.

Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.

Demonstrate cooperation with coworkers, management, and the community at large.

Assists with planning and coordinating special volunteer activities including : Holiday volunteer calls, Thanksgiving Day, Christmas day, Turkey Carve event, Christmas Wrap, Holiday Kid's Party, Annual Volunteer Appreciation Event, etc.

Works collaboratively with the Dining Room Front of House Staff to maintain a safe and welcoming environment to serve our guests in the best way possible.

Works collaboratively with the Dining Room Back of House Staff to maintain an expedited flow of food to our guests as well as prepare for future meals.

Minimum Qualifications

Two years' related experience including some experience working with or directing volunteers.

BA or equivalent work experience. Experience working in social services preferred.

Excellent interpersonal, listening, oral, and written communication skills are required.

Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.

Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.

Ability to work non-traditional hours and days (weekends and holidays required).

Ability to complete paperwork neatly and legibly.

Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.

Ability to be punctual, reliable, cooperative, and stay team-oriented.

Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.

Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony's has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership / veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.

Salary : $53,000 - $58,000

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