Quality Compliance Specialist

Job Posting Title:

Quality Compliance Specialist

Department:

Youth Services Center

Location:

5100 SECOND ST NW

Pay:

$52,707.00 - $82,867.00

Close Date:

03/26/2025

Quality Compliance Specialist will coordinate and investigate quality assurance/quality control practices, conduct analysis of assessment reports, and monitor changes. Conduct, monitor and investigate plans, minimize liability, respect confidentiality and employee/patient privilege requests. Assist director and management with establishment of policies and procedures for quality control management.

DUTIES AND RESPONSIBILITIES

1. Interpret and implement quality assurance standards in regard to medication errors, employee re-training issues, disciplinary actions, policy violations, grievant complaint process, contraband, etc.
2. Conduct, monitor and investigate plans and minimize liability, respect confidentiality and employee/patient privilege requests.
3. Assist the director and management in the establishment of policies and procedures for quality control management.
4. Observe and track activities of personnel responsible for work to ensure that standards for performance and quality are followed and achieved; may conduct detailed and comprehensive reviews of patient protocol, completeness and conformance with office standards; reports on specific and cumulative production levels to managers and supervisors.
5. Perform investigations involving employee, clients, medical personnel and outside vendors and report findings; work in conjunction with Human Resources to resolve such issues; recommend possible corrective actions.
6. May serve as a liaison between the support staff and all other divisions within the department regarding quality control changes.
7. Compile statistical data and write narrative reports summarizing quality assurance findings; may assist in the retention of medical records.
8. Investigate and interview employee/client in order to obtain information or fact in regard to claims and recommend possible corrective actions or solutions.
9. Review and evaluate client medical records, high risk cases and other problem procedures and applying quality assurance criteria.
10. Assist management with revisions to the quality assurance plan and perform other job-related duties as assigned or required.

* The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.

MINIMUM QUALIFICATIONS

Bachelor’s Degree in Business Management, Business Administration, Public Administration, or related field, and two (2) years of work experience in quality assurance. Any equivalent combination of education and/or experience may be considered for the above requirements.

ADDITIONAL REQUIREMENTS

The offer of this Bernalillo County position requires compliance with the following:

1. Employee must successfully complete the post-offer employment medical examination and background investigation.
2. Employee must comply with the safety guidelines of the County.
3. Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at Bernalillo County Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application.
4. All positions may be required to work various shifts and scheduled per department needs.
5. Employee must complete required FEMA training(s) as assigned to position.
6. Employee must possess and maintain a New Mexico driver’s license.
7. Employee must complete required Supervisor classes if applicable.

WORKING CONDITIONS

1. Essential duties are performed primarily indoors (85-90%) and occasionally outdoors (10-15%). Indoor duties are performed in a temperature-controlled environment. Worker is exposed to natural weather conditions while performing outdoor duties.
2. Indoor duties are typically performed on an even and dry surface, which may be carpeted or tile with occasional use of stairs. Outdoor duties may be performed on even or uneven surfaces, which may be dry or wet. Outdoor duties may be performed on inclines or hills and on surfaces such as natural ground, concrete or asphalt.
3. Most duties are performed alone.
4. Worker may perform certain duties as a part of a select team of individuals.
5. Required to work varying shifts and schedules to meet department needs to include day, swing, nights and/or weekends.

EQUIPMENT, TOOLS AND MATERIALS

1. Equipment typically used in the performance of office duties include calculator, computer terminal and keyboard, typewriter, telephone, photocopy machine, telefax machine.
2. Vehicle may be used on an occasional basis in traveling from property to property.
3. Materials typically used in performance of office duties include various documents, writing utensils and an assortment of office supplies and equipment.

Salary : $52,707 - $82,867