What are the responsibilities and job description for the Market Research Manager position at Bernard Nickels & Associates?
Job Title: Market Research Manager
Type: Contract Assignment
Duration: 6 months
Start Date: Feb ‘25
End Date: Aug ‘25
Location: Newark NJ
Pay Rate - $45/hour
- Onsite in the Newark Office 1 to 2 times a month but more in the beginning for training
Overview of role:
The Market Research Manager is an essential member of the Client Service team, working to deliver on client expectations. The Manager will be responsible for monitoring for on-time delivery of project requirements and survey taker satisfaction.
This person will collaborate with internal team members, including Sales/Pre-Sales Project Management and Client Service Manager teams to ensure we are achieving high client satisfaction.
Responsibilities
• Oversee the delivery of quantitative survey recruitment projects to maximize revenue and the number of completes delivered.
• Manage the scheduling of qualitative interviews
• Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements
• Work closely with Project Management, Pre-Sales, and Client Service Manager teams to ensure the success of projects in the field.
• Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
• Proactively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
• Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.
• Work with internal teams to ensure timely close out and invoice process is followed.
• Quickly resolve survey taker customer support escalations
Qualifications & Experience:
• 5 years market research experience including management of survey recruitment, online surveys, and qualitative interview management.
• 5 years of project management experience
• 5 years of experience with traditional and digital market research techniques
• Ability to work in a fast-paced, collaborative environment.
• Ability to multitask among many different projects at once
• Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
• Ability to problem solve and think creatively to find solutions to recruitment issues.
• Demonstrated proficiency with MS Office (Word & Excel) or Google sheets and Google Documents, a must
Required Education
Bachelor’s in marketing, market research, statistics, technology or relevant majors.
Preferred qualifications
• Experience in a client facing role or account management
• Experience within healthcare
• Experience with managing a team
Salary : $45
