What are the responsibilities and job description for the Market Research Project Manager position at TEKsystems?
Our primary goal is to support the healthcare market researcher process utilizing our pool of highly engaged physicians and other healthcare professionals. To learn more about Medscape's market research offering, go to : www.medscapemarketresearch.com.
The Market Research Project Manager is an essential member of the Client Service team, working to ensure we fully deliver on client expectations. The Manager will be responsible for monitoring for on-time delivery of project requirements and survey taker satisfaction This person will collaborate with internal team members, including Sales / Pre-Sales Project Management and Client Service Manager teams to ensure we are achieving high client satisfaction.
Specific responsibilities include :
Responsibilities
- Oversee the delivery of quantitative survey recruitment projects in order to maximize revenue and the number of completes delivered.
- Manage the scheduling of qualitative interviews
- Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements
- Work closely with Project Management, Pre-Sales and Client Service Manager teams to ensure the success of projects in the field.
- Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
- Pro-actively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
- Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.
- Work with internal teams to ensure timely close out and invoice process is followed.
- Quickly resolve survey taker customer support escalations
- Skills
- Additional Skills & Qualifications
- 5 years market research experience including management of survey recruitment, online surveys and qualitative interview management.
- 5 years of project management experience
- 5 years of experience with traditional and digital market research techniques
- Ability to work in a fast-paced, collaborative environment.
- Ability to multi-task among many different projects at once
- Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
- Ability to problem solve and think creatively to find solutions to recruitment issues.
- Demonstrated proficiency with MS-Office (Word & Excel) or Google sheets and Google Documents, a must.
- Bachelor's in marketing, market research, statistics, technology or relevant majors.
- Experience in a client facing role or account management
- Experience within healthcare
- Experience with managing a team
- Pay and Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off / Leave (PTO, Vacation or Sick Leave)
- Workplace Type
- Application Deadline
market research, survey recruitment, qualitative research, quantitative research, Project management
Qualifications & Experience :
Required Education
or equivalent experience
Preferred qualifications
The pay range for this position is $40.00 - $42.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
This is a hybrid position in Newark,NJ.
This position is anticipated to close on Feb 17, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $40 - $42
