Market Research Manager

Responsibilities

• Oversee the delivery of quantitative survey recruitment projects in order to maximize revenue and the number of completes delivered.

• Manage the scheduling of qualitative interviews

• Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements

• Work closely with Project Management, Pre-Sales and Client Service Manager teams to ensure the success of projects in the field.

• Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken

• Pro‐actively identify recruitment issues and provide suggestions to internal teams to resolve these issues.

• Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.

• Work with internal teams to ensure timely close out and invoice process is followed.

• Quickly resolve survey taker customer support escalations

Qualifications & Experience:

• 5 years market research experience including management of survey recruitment, online surveys and qualitative interview management.

• 5 years of project management experience

• 5 years of experience with traditional and digital market research techniques

• Ability to work in a fast‐paced, collaborative environment.

• Ability to multi‐task among many different projects at once

• Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.

• Ability to problem solve and think creatively to find solutions to recruitment issues.

• Demonstrated proficiency with MS‐Office (Word & Excel) or Google sheets and Google Documents, a must.

• Bachelor’s in marketing, market research, statistics, technology or relevant majors or equivalent experience

Preferred qualifications

• Experience in a client facing role or account management

• Experience within healthcare

• Experience with managing a team