What are the responsibilities and job description for the Administrative Assistant Experienced in Accounts Receivables position at Berns Landscaping Services?
CLASSIFICATION PURPOSE
The examples of functions listed in this job description are administrative support duties with a focus on managing customer accounts and collecting outstanding payments, including tasks like generating invoices, following up on overdue balances, maintaining customer records, and assisting with month-end closing procedures related to accounts receivable, while also handling general administrative tasks like filing, answering phones, and scheduling appointments.
ESSENTIAL FUNCTIONS
Supports administrative functions to ensure efficiency, customer service, and accountability- Perform receptionist duties
- Answers, responds, and directs incoming telephone calls
- Provides information by answering questions and requests
- Maintains office files, supplies, record keeping, filing and documentation
- Coordinates customer support (e.g., Service Requests, Work Orders, and follow-up)
- Processes job contracts
- Prepares correspondence and proofreads documents
- Manage emails
- Maintains accounts receivables records
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process customer payments.
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Works with company software, Microsoft Office suite, and standard office equipment; and
- Provides excellent service (e.g., accurate, complete, and timely) to clients, vendors, and company staff in a courteous and efficient manner.
SKILLS
- Proven experience in A/R & Collection
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Skilled in negotiation
- Problem-solving skills
- Knowledge of office management systems and procedures
- Excellent time management skills and the ability to prioritize work
- Strong attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
