What are the responsibilities and job description for the CUSTOMER EXPERIENCE PARTNER position at Berry Global, Inc?
Overview:
About Berry
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website, or connect with us on LinkedIn or Twitter.
The CE Partner will maintain a high level of satisfaction for all customers.
Responsibilities:
Answers incoming phone calls from customers.
Solves customer issues and ensures customer satisfaction.
Performs data entry of all types of orders.
Processes credits and Return Material Authorizations
Tracks backorders and notifies customers of backorder status daily.
Provides tracking information to customers upon request.
Interacts with Production and Shipping to ensure timely service.
Qualifications:
Ability to multi-task
Strong interpersonal skills
Strong organization skills
Strong phone skills and ability to communicate in a clear, understandable manner
Strong problem-solving skills
Ability to work independently with attention to detail.
Ability to work in a team environment.
Ability to thrive in a fast-paced environment.
Strong desire to assist customers.
1 year of experience in a customer service environment
Ability to perform an average of 50 transactions daily
High school diploma
