What are the responsibilities and job description for the Customer Service Manager position at Best Bev LLC?
Job Description
Job Description
Description : About Us
Best Bev is a leading beverage co-packaging company, specializing in canning solutions for brands of all sizes. We provide high-quality contract manufacturing services, ensuring that our partners receive efficient, reliable, and innovative packaging solutions. Our commitment to excellence and customer satisfaction makes us a trusted partner in the beverage industry.
Position Overview
We are seeking a dynamic Customer Service Manager to advocate for our customers and facilitate seamless communication across departments. This role, based in Waverly, NY , reports directly to the Director of Growth and plays a key role in ensuring customer satisfaction and operational efficiency.
Key Responsibilities
- Act as the primary advocate for customers, ensuring their needs are met with excellence.
- Gather and manage customer forecasts to align with production planning.
- Work closely with the supply chain team to ensure materials and production schedules meet customer demands.
- Reconcile loss for each customer and negotiate monthly loss credits.
- Collaborate across departments to ensure accurate and timely data sharing with customers.
- Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
- Monitor key customer service metrics, identify trends, and drive continuous improvement.
- Oversee the customer service budget and allocate resources effectively.
- Stay informed on industry trends and best practices in beverage co-packaging and contract manufacturing.
Requirements :
Qualifications & Skills
Best Bev is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
