Customer Service Manager (CSM)

Diaz Manufacturing LLC, a premier manufacturer of wood cabinet doors & drawers, is looking for a dynamic Customer Service Manager (CSM) to join our team on a full-time basis onsite at our Grow Ave, Montrose PA location.

We provide the building industry with high quality, innovative products at competitive prices while maintaining a reputation for quality, reliability, and integrity. If you are interested in working in a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company, then Diaz Manufacturing is the employer for you!

This Customer Service Manager role is a non-exempt position working Monday through Thursday 6am-4:30pm with occasional overtime. The CSM is responsible for supporting Diaz Manufacturing external customers as well as internal customer service and management teams ensuring day to day operations, requirements and needs are met. The successful candidate will have excellent attendance and attention to detail, strong computer and data entry skills and a can-do attitude.

Essential Job Functions

Customer Service:

· Review, Accept and Input Customer Orders in Company software per customer specifications

· Receives drawings and documentation from existing and potential customers to provide plant leadership to assist in estimating and submitting bids for new work and new customers

· Communicate with Customers and plant leadership concerning delivery updates, schedule changes, quotations, shipping notifications, invoicing, and other customer concerns

· Prepares documentation as needed for shipping

· Train, develop, and coach customer service team. Provides ongoing feedback, training, and development to ensure the team meets, if not exceeds, expectations

· Ensures compliance with all Company policies, procedures, and processes

· Prepares and maintains reports, as needed, by management

Purchasing:

· Completes, sends and maintains Purchase Orders, receive items upon delivery ensuring accuracy against PO. Handle and resolve any discrepancies

· Notify management of any backorder issues

· Maintain and foster strong vendor relationships

· Proactive management of stock levels and supplies to ensure adequate inventory levels are maintained

Compliance:

· Maintains the monthly compliance report

· Tracks and manages dates of inspections, tune-ups etc.

· Schedules, organizes, and follows up with annual Industrial Hearing testing

· Active participant on the Safety Team

Inventory:

· Maintain monthly inventory adjustments and records

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills & Abilities

· Must be extremely detail-oriented with attention to accuracy

· Data entry skills along with a knack for numbers

· Strong problem identification and resolution skills

· Ability to multi-task, prioritize, plan, execute and see projects through to completion

· Excellent teamwork, customer-service, organization and negotiation skills

· Must possess a strong work ethic and high level of moral judgment for handling confidential information and monetary transactions

· Build and maintain relationships with internal and external customers, vendors and agencies

· Strong written, verbal, and interpersonal communication skills required

· Positive team attitude with ability to work well independently or in a group

· High level of proficiency with Microsoft Office suite (Word, Excel, Outlook). Understanding of how to navigate and effectively use the internet.

· Ability to read/write English at a proficient level

· Reliable transportation to/from the workplace

· Excellent attendance

Minimum Requirements

· High school diploma or equivalent required

· Proficient organizational, communication and computer skills needed

· Must have ability to learn Doorlister software functions and possess experience with MS Excel, Outlook & Word

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions to perform this job successfully.

Preferred Qualifications

· 1-2 years of experience in a manufacturing environment preferred.

Supervisory Responsibility

· This position will be responsible to supervise several members of the Customer Service staff.

Working Conditions

Majority of work performed in a general office environment with frequent interruptions and distractions; extended periods of time sitting and viewing computer monitor. Position may require occasional availability for extended hours.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Have you previously worked for any of the Diaz Companies? If yes, please list which company & reason for leaving.
• What are your salary expectations?

Ability to Commute:

• Montrose, PA 18801 (Preferred)

Ability to Relocate:

• Montrose, PA 18801: Relocate before starting work (Preferred)

Work Location: In person