What are the responsibilities and job description for the Appliance Installation and Repair Technician position at Best Buy?
Job Description
As an Appliance Installation and Repair Technician, you will travel to customers' homes to diagnose, disassemble, and repair large products. You will help provide services that exceed customer expectations and ensure orders are completed in a manner that maximizes profitability.
You will provide a seamless customer experience by giving advice on products and services. This includes performing complex work, evaluating the severity of device issues, and de-escalating difficult client interactions as needed.
Key Responsibilities:
- Prepare customers' products for repair in the home
- Manage routes, part orders, and returns to avoid excessive costs and losses
- Perform triage, manage client expectations, keep work orders up to date, and close orders in an accurate and timely manner
- Offer alternative solutions when customers choose not to continue with their repair
- Manage inventory and vehicle maintenance in partnership with other team members
- Provide feedback and training opportunities to your team
Basic Qualifications:
- Experience actively using and learning about home theater and appliance products
- 6 months of experience delivering, installing or repairing consumer electronic products
- 1 year of experience in a customer service or in-home services environment
- 1 year of experience in an electronics industry
- Ability to work a flexible schedule, including holidays, nights, and weekends
- Current, valid drivers license
- Must be at least 21 years old
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Aquire and maintain any state or local licensing, as required, within 90 days of hire
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help
Preferred Qualifications:
- Customer service experience, including resolution of complex issues
What's in it for you?
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our Benefits:
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life – in our stores, online, and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
