What are the responsibilities and job description for the Appliance Service Technician Lead position at Best Buy?
Job Description
As an Appliance Service Technician Lead at Best Buy, you will play a vital role in diagnosing, disassembling, and repairing large products in customers' homes. Your key objective will be to deliver outstanding services that meet and exceed customer expectations while ensuring orders are completed efficiently and effectively.
Key Responsibilities
- Diagnose and repair complex issues with large products in customers' homes by applying technical expertise and problem-solving skills.
- Develop and implement effective strategies to minimize costs and optimize workflows by analyzing data and making informed decisions.
- Collaborate with internal stakeholders to ensure seamless communication and coordination of tasks, resulting in enhanced customer satisfaction and loyalty.
- Manage and maintain inventory and vehicle maintenance in partnership with other team members by streamlining processes and improving operational efficiency.
- Provide coaching and guidance to junior team members by sharing knowledge and expertise to enhance their performance and growth.
Requirements
- Experience actively using and learning about home theater and appliance products.
- 6 months of experience delivering, installing, or repairing consumer electronic products.
- 1 year of experience in a customer service or in-home services environment.
- 1 year of experience in an electronics industry.
- Able to work a flexible schedule, including holidays, nights, and weekends.
- Current, valid driver's license.
- Must be at least 21 years old.
- Have and maintain a driving record which meets Best Buy safety standards.
- Acquire and maintain any state or local licensing, as required, within 90 days of hire.
- Able to lift 75 pounds with or without reasonable accommodation and up to 150 pounds with help.
Benefits
- Competitive pay.
- Generous employee discount.
- Physical and mental well-being support.
About Us
We're committed to helping our people thrive at work and at home. As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life – in our stores, online, and in customers' homes.
