What are the responsibilities and job description for the Home Appliance Repair Specialist position at Best Buy?
About the Role
As an Appliance Installation and Repair Technician, you will travel to customers' homes to diagnose and repair large products. Your primary responsibility will be to provide services that exceed customer expectations while ensuring orders are completed in a manner that maximizes profitability.
Your Key Responsibilities
- Prepare customers' products for repair in their homes.
- Manage routes, part orders, and returns to avoid excessive costs and losses.
- Perform triage, manage client expectations, keep work orders up-to-date, and close orders in an accurate and timely manner.
- Offer alternative solutions when customers choose not to continue with their repair.
- Manage inventory and vehicle maintenance in partnership with other team members.
- Provide feedback and training opportunities to your team.
