What are the responsibilities and job description for the Overnight Monitoring Specialist- (Richfield Campus) position at Best Buy?
As an Overnight Monitoring Specialist, you will be responsible for proactive CCTV monitoring and reactive alarm response to Best Buy sites that are secured afterhours. The Specialist will report to the Burglary Monitoring Senior Analyst (Supervisor) and work closely with Corporate and Field Support Asset Protection and Property Managers reducing loss and facility damage as well as initiate response and repairs to targeted facilities. The Specialist will report suspicious behavior identified on CCTV, dispatch of local law enforcement to conduct site visits. Specialist will receive alarm notifications from alarm monitoring center and be responsible for reviewing real time CCTV where alarms are reported. Specialist will report to appropriate partners, which could include local leaders, law enforcement, and corporate support leaders.
The shift for this position is full-time overnight as part of a team that will be responsible for consistent coverage, including weekends and holidays shifts.
Key Responsibilities
Basic Requirements:
The shift for this position is full-time overnight as part of a team that will be responsible for consistent coverage, including weekends and holidays shifts.
Key Responsibilities
- Analyze burglary trends to identify locations and markets that may be targeted.
- Analyze method of operation that subjects targeting locations may utilize and provide recommendations to deter burglary attempts or identify ways to catch subjects before losses occur.
- Monitor CCTV for anomalies in locations that may indicate subjects are preparing to burglarize our locations
- Report suspicious behavior to critical partners as per SOP
- Research active alarms for potential burglaries in progress and report to a variety of partners as per SOP
- Answer Emergency Hotline calls to open cases notifying crisis response teams of incidents and escalate as needed to on-call teams
- Open emergency repair requests and initiate repair vendors when damage occurs after an attempt or burglary occurs
- Contact field Asset Protection leaders to support burglaries in progress and work with local responding Law Enforcement Officers
- Prepare and provide nightly incident summaries to support teams
- Other duties as assigned in support of the overall Global Threat Detection and Response program
Basic Requirements:
- 1 year of analyst or customer service experience
- CCTV Monitoring Experience
- Ability to work independently
- Experience with Microsoft Office, Word, Access, Excel, SharePoint, and PowerPoint
- Experience working at a Best Buy Retail store, Geek Squad Repair Depot, or Distribution Center or corporate role supporting field operations
- Law Enforcement experience
- Facilities/Properties/HVAC experience
- Fluency in Spanish or other language
- Call Center Experience
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