What are the responsibilities and job description for the Tech Support Specialist position at Best Buy?
At Best Buy, we're committed to enriching lives through technology. As a Geek Squad Agent, you'll be the first point of contact for customers seeking technology support and solutions.
What You'll Do
- Provide positive, timely service to customers during the check-in and checkout process.
- Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
- Help set up and repair technology devices for customers.
- Monitor service queues and provide accurate status updates to customers.
Key Qualifications:
- 3 months of experience in working in retail or customer service.
- Passion for technology and desire to solve problems.
- Ability to work a flexible schedule, including holidays, nights, and weekends.
We Offer:
- Competitive pay.
- Generous employee discount.
- Financial savings and retirement resources.
- Support for your physical and mental well-being.
