Employee Experience Manager - Events

Job Description

Job Title: Employee Experience Manager

Location: Bank of America Stadium – Charlotte, NC

Company: BEST Crowd Management

Pay: $60,000 - $65,000 / year

Job Type: Full-Time

Job Summary:

The Employee Experience Manager is responsible for enhancing the overall experience of gameday event staff and event security personnel at Bank of America Stadium. This role ensures a positive, engaging, and supportive work environment for all employees, focusing on retention, engagement, and performance. The Employee Experience Manager will develop and implement programs that foster a culture of appreciation, professional development, and operational excellence.

Key Responsibilities:

Employee Engagement & Retention:

• Develop and implement initiatives to improve employee engagement, morale, and retention.
• Foster an inclusive and supportive work environment.
• Organize and oversee recognition programs, incentives, and team-building activities.
• Conduct employee feedback surveys and use data to drive improvements.
  
  

Onboarding & Training:

• Ensure a smooth onboarding experience for new hires, providing necessary resources and support.
• Collaborate with hiring managers and training teams to enhance training programs.
• Conduct orientation sessions and ongoing employee development initiatives.
  
  

Operational Support & Communication:

• Act as a primary point of contact for gameday event staff and security personnel regarding workplace concerns and general support.
• Improve internal communication channels to ensure employees receive timely updates and important information.
• Work closely with operations teams to align employee experience initiatives with business goals.
  
  

Event Day Management:

• Provide hands-on support during events, ensuring staff have a positive experience.
• Address employee concerns in real-time and coordinate resolution efforts.
• Monitor staffing levels and adjust as needed to maintain service excellence.
  
  

Performance & Compliance:

• Assist with employee performance tracking and provide coaching and feedback as necessary.
• Ensure compliance with company policies, procedures, and industry best practices.
• Maintain accurate records of employee feedback, concerns, and resolutions.
  
  

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Hospitality, or a related field preferred.
• 3 years of experience in employee engagement, human resources, event management, or a related role.
• Experience in the sports, entertainment, or security industry is a plus.
• Strong leadership, problem-solving, and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in Microsoft Office Suite and other communication tools.
  
  

Why Join BEST Crowd Management?

• Be part of an industry-leading team dedicated to safety, service, and excellence.
• Opportunity to make a direct impact on employee satisfaction and retention.
• Competitive salary and benefits package.
• Exciting work environment at one of the premier sports venues in the country.
  
  

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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