Operations Support Specialist - B of A

Job Summary:

The Operations Support Specialist is responsible for providing essential support to the operations team of our crowd management company. This role focuses on facilitating efficient staffing, supporting compliance efforts, and ensuring smooth operational processes. The ideal candidate is organized, detail-oriented, and able to handle a fast-paced environment, working closely with various departments to support hiring and operational needs.

Why Work With Us?

• Dynamic Environment: Be part of a team that thrives in the fast-paced, exciting world of event management.
• Career Growth: Opportunities for professional development and career advancement.
• Team Spirit: Join a supportive and collaborative team that values each member’s contributions.
• Impactful Work: Contribute to creating seamless event experiences for our clients and attendees.
• Flexibility: Enjoy a flexible work schedule, perfect for those who thrive in a non-traditional work environment.
• Diverse Experiences: Work across various events, from concerts to corporate gatherings.

Pay, Benefits, and Work Location:

• Competitive Salary: $53,000 - $58,000 / year
• Comprehensive Benefits: Health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Charlotte, NC Bank of America Stadium

Essential Duties and Responsibilities:

Staffing and Recruitment:

• Assist in coordinating the hiring process for event staff, including posting job openings, reviewing applications, scheduling interviews, and maintaining candidate communication.
• Support onboarding activities to ensure all documentation and training are completed to comply with company standards.
• Work with the operations team to understand staffing needs for upcoming events and proactively address any shortages or overages.

Compliance Management:

• Ensure all employees meet company and regulatory compliance requirements, including certifications, background checks, and ongoing training.
• Maintain accurate and organized records of employee documentation and compliance tracking.
• Regularly audit employee files and update the team on compliance statuses, escalating any issues to the supervisor.

Operational Support:

• Provide administrative support to the operations team, including preparing reports, scheduling, and coordinating logistics for events.
• Assist in maintaining organized communication across departments to ensure staff is informed and prepared.
• Support inventory management of event-related supplies and equipment, coordinating restocking as necessary.

Process Improvement:

• Identify and suggest improvements to streamline hiring, compliance, and operational procedures.
• Collaborate with team members to enhance operational efficiency and customer satisfaction at events.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred; equivalent work experience considered.
• 1-3 years of experience in operations, HR, or administrative support, ideally within event management or security industries.
• Strong organizational and multitasking skills with a keen eye for detail.
• Knowledge of hiring and compliance processes; familiarity with event staffing is a plus.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite and comfortable learning new software as needed.
• Experience in one or more of the following industries preferred: event staffing, security staffing, high-volume recruitment.

Physical and Mental Demands:

• Frequent sitting, standing, walking, talking, or hearing.
• Extended periods of standing or walking (up to 10 hours).
• Occasional climbing, stooping, bending, or reaching above shoulders.
• Ability to lift, push, or pull up to 25 pounds.
• Specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Working Environment:

• The position is office-based but may require occasional event-site visits.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ready to make an impact? Join the BEST Crowd Management team and contribute to delivering exceptional event experiences! Apply today to become a part of our dynamic, fast-paced team.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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