Customer Service Representative

Job Details

Job Location

Ajax - City of Industry, CA

Position Type

Full Time

Education Level

High School / GED

Salary Range

21.00 - $25.00 Hourly

Job Shift

Description

Founded in 1984, Best Formulations LLC, a diversified nutraceutical and personal care company headquartered in City of Industry, California, is a contract manufacturer of thousands of branded SKUs, including high quality nutritional supplements including softgels, tablets, capsules, powders, teas, dietary supplements, and vegetarian softgels.

About the role :

We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers.

As a Customer Service Representative, responsible for managing and communicating requirements for repeat orders by collaborating with functional areas including Sales, Purchasing, Planning, Operations, Quality, Project Management, Finance, Logistics.

How will you contribute :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. Essential job functions and duties include, but are not limited to :

• Create strong professional relationships with customers, project management, and sales representatives.
• Proactively respond to customers and internal stakeholders to help resolve questions and issues and communicate delays or risks with 24 hours of receiving knowledge
• Receive and coordinate the investigation and communication of outcome for customer complaints.
• Validate customer data at time of order for pricing, terms, exceptions, and any special shipping requirements. Maintain pricing master for core customer repeat SKUs to quickly process orders.
• Process customer order in the order entry system and distribute order data to internal departments as appropriate with 24 hours of receipt.
• Gathers and distributes customer specifications and requirements to create and complete New Item Forms and Revised Item Forms to affected departments.
• Deliver order confirmations, certificates of analysis, and any other data related to managing the customer order execution and shipment.
• Manages open order status, inventory, and other related reports with customers and sales.
• Familiarizes oneself and manages data within Best Formulations system applications including CRM, Monday.Com, Portal, Production schedules, Process Pro, PI, ICRM, etc.
• Confirms and follows up on pending customer supplied materials required for production execution.
• Tracks and maintains key departmental metrics related to project performance by using established tools, tracking measures, and methodology.
• Tracks and dispositions customer-provided raw materials, remaining materials, and finished goods to ensure inventory arrives in time to support production and is shipped out when production is complete.
• Ensure all charges to customer for finished goods, excess materials, expedite fees, testing, and other fees have been appropriately billed to customer upon completion of first lot to stock.
• Follows key established department SOP's, cGMP regulations, and batch record instructions.

Complies with all Company policies and procedures, including safety rules and regulations.

Qualifications

Minimum Requirements / Qualifications :

Work Environment :

What Best Formulations can offer you :

More about us :

As a valued strategic partner, Best Formulations offers a comprehensive program of services, turnkey solutions, and client support that is unmatched in the industry. Our product development team can provide customized, proprietary formulations designed specifically to meet the needs of our customers and their method of distribution. Our vertically integrated manufacturing and packaging process allows us to schedule flexible production runs to respond quickly to shifting market demands. Every step of the way, we are committed to your growth and success!

To develop and strengthen mutually beneficial relationships with our employees, customers, and business partners by providing the highest quality products and the Best customer service. Together We Grow! "

This position is currently classified as on-site.

Base Salary Range : $21.00 - 25.00 per hour, based on candidate professional experience level. Employees are eligible to participate in Medical, Dental, Vision, Life Insurance, 401(k), Holidays, Vacation, Tuition Reimbursement Program.

The final salary offered for this position may take into account a number of factors including, but not limited to, location, skills, education, and experience.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

The Company reserves the right to modify, update, change and / or make corrections to this job description, at the sole discretion of senior management, at any time during the employee's employment term, at the sole discretion of management.

EEO Statement

Best Formulations is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Best Formulations will work with applicants to meet accommodation needs that are made known to Best Formulations in advance.

Salary : $21 - $25