Business Support Administrator

Best Veterinary Solutions, Inc., has an immediate opening for a Business Support Administrator. In this position you will be responsible for managing adminstrative tasks, ensuring smooth office functions, and assisting various departments as needed. This position is responsible for maintaining a high level of professionalism with internal and external customers and works to establish a positive rapport with others.

This position can be based in our Corporate Office in Ellsworth, Iowa.

To learn more about BVS or apply online: https://www.bestvetsolutions.com/about/careers.

• Interacts with customers via telephone, email, or in person to provide support, and information and direct incoming inquires to the appropriate team member professionally.
• Greet and assist visitors at the Corporate Office and Receiving door.
• Pick up mail from the post office, sort, and distribute incoming mail.
• Process daily invoice batching in Sage.
• Open and organize incoming invoices and payments for the accounting team.
• Prepare and stuff outgoing checks and invoices into envelopes for mailing.
• Process credit card payments accurately and securely.
• Relay urgent and critical orders to our Iowa warehouse promptly.
• Organize and order office supplies to ensure adequate inventory.
• Maintain and stock conference rooms to support meetings and company events.
• Locate and send our reports to appropriate parties.
• Build rapport with customers and respond to their needs in a timely manner.
• Has a “customer oriented” attitude and demonstrates patience and assurance when dealing with BVS customers.
• Maintain scheduling and event calendars.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills including active listening.
• Excellent organizational, planning, and follow-up skills.
• Ability to demonstrate professionalism when interacting with customers.
• Must be able to handle multiple tasks and effectively work independently.
• Must have the ability to work collaboratively with others as part of the team.
• Service-oriented and able to resolve customer concerns.
• Willing to embrace an ever changing environment.
• Demonstrated ability to develop and maintain positive rapport with employees and customers.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Ability to handle confidential information with discretion.

Education and Experience:

• High school diploma or equivalent (required).
• Associate’s in business administration, accounting, or a related field (preferred but not required).
• 1-3 years of experience in an administrative, office support, or receptionist role (required).
• Experience with Sage or other accounting software (preferred).
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and office equipment (required).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Ellsworth, IA 50075 (Required)

Ability to Relocate:

• Ellsworth, IA 50075: Relocate before starting work (Required)

Work Location: In person