Hotel Front Desk Receptionist

Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage phone systems, answering calls promptly and directing them to the appropriate departments.
• Handle guest check-ins and check-outs efficiently while maintaining accurate records.
• Provide information about hotel services, local attractions, and amenities to enhance guest experience.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Address guest inquiries and resolve any issues or complaints in a timely manner.
• Maintain cleanliness and organization of the front desk area.
• Collaborate with other hotel departments to ensure seamless guest services.

Skills

• Strong background in hospitality management or hotel management is preferred.
• Excellent customer service skills with a focus on guest relations and satisfaction.
• Proficiency in phone etiquette and managing phone systems effectively.
• Ability to perform night audit tasks when necessary.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Strong organizational skills with attention to detail in managing reservations and guest information.
• Ability to work well under pressure while maintaining professionalism and courtesy.

Join our team as a Front Desk Receptionist where you can make a difference in our guests' experiences every day!

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• Evening shift

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Abilene, TX 79601 (Required)

Ability to Relocate:

• Abilene, TX 79601: Relocate before starting work (Required)

Work Location: In person