What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Best Western Abilene Inn & Suites?
Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage phone systems, answering calls promptly and directing them to the appropriate departments.
- Handle guest check-ins and check-outs efficiently while maintaining accurate records.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Address guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to ensure seamless guest services.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Excellent customer service skills with a focus on guest relations and satisfaction.
- Proficiency in phone etiquette and managing phone systems effectively.
- Ability to perform night audit tasks when necessary.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- Ability to work well under pressure while maintaining professionalism and courtesy.
Join our team as a Front Desk Receptionist where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Benefits:
- Employee discount
Schedule:
- Evening shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Abilene, TX 79601 (Required)
Ability to Relocate:
- Abilene, TX 79601: Relocate before starting work (Required)
Work Location: In person