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Hotel Front Desk Receptionist

Best Western Abilene Inn & Suites
Abilene, TX Full Time
POSTED ON 12/27/2024 CLOSED ON 2/27/2025

What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Best Western Abilene Inn & Suites?

Job Overview
We are seeking a friendly and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

  • Greet and welcome guests upon arrival, ensuring a positive first impression.
  • Manage phone systems, answering calls promptly and directing them to the appropriate departments.
  • Handle guest check-ins and check-outs efficiently while maintaining accurate records.
  • Provide information about hotel services, local attractions, and amenities to enhance guest experience.
  • Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
  • Address guest inquiries and resolve any issues or complaints in a timely manner.
  • Maintain cleanliness and organization of the front desk area.
  • Collaborate with other hotel departments to ensure seamless guest services.

Skills

  • Strong background in hospitality management or hotel management is preferred.
  • Excellent customer service skills with a focus on guest relations and satisfaction.
  • Proficiency in phone etiquette and managing phone systems effectively.
  • Ability to perform night audit tasks when necessary.
  • Bilingual abilities are a plus, enhancing communication with diverse guests.
  • Strong organizational skills with attention to detail in managing reservations and guest information.
  • Ability to work well under pressure while maintaining professionalism and courtesy.

Join our team as a Front Desk Receptionist where you can make a difference in our guests' experiences every day!

Job Type: Part-time

Benefits:

  • Employee discount

Schedule:

  • Evening shift

Experience:

  • Hotel experience: 1 year (Required)

Ability to Commute:

  • Abilene, TX 79601 (Required)

Ability to Relocate:

  • Abilene, TX 79601: Relocate before starting work (Required)

Work Location: In person

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