What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western Asheville?
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a smooth check-in and check-out experience for our guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Conduct night audits to ensure all financial transactions are accurate and balanced.
- Address guest inquiries and resolve any issues or complaints promptly to enhance guest relations.
- Maintain knowledge of hotel services, local attractions, and amenities to provide recommendations to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with an emphasis on guest relations.
- Proficient in phone etiquette and handling multi-line phone systems.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Excellent communication skills, both verbal and written.
- Detail-oriented with strong organizational abilities.
- Familiarity with hospitality management software is a plus.
Join our team as a Hotel Front Desk Clerk where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Morning shift
Ability to Commute:
- Asheville, NC 28805 (Required)
Ability to Relocate:
- Asheville, NC 28805: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
