What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western Bennington?
Overview
We are seeking a dedicated and customer-oriented Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest services and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced hotel environment.
*** we are looking for a full-time person to work 3 PM to 11 PM five days a week. Weekends are required. We are also looking for a part-time person to work two days a week 7 AM to 3 PM. ***
Duties
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Address guest complaints or issues promptly and professionally to ensure satisfaction.
- Maintain an organized front desk area, including managing phone systems and ensuring all necessary supplies are stocked.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with billing inquiries and process payments accurately.
- Promote hotel services and upsell room upgrades when appropriate.
Qualifications
- Previous operations or guest services within the hospitality industry is preferred.
- Strong communication skills
- Excellent customer service skills with a friendly and approachable demeanor.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong organizational skills with attention to detail in managing guest information.
- Familiarity with phone systems and basic office equipment is beneficial.
Join our team as a Hotel Front Desk Clerk where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Bennington, VT 05201 (Required)
Ability to Relocate:
- Bennington, VT 05201: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
