What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Best Western China Lake Inn?
Job Overview:
We are seeking a dedicated Night Auditor Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a welcoming atmosphere. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, this is the perfect opportunity for you.
Duties:
- Checks front desk accounting records for accuracy and compiles information for the hotel's financial records.
- Tracks room revenue, occupancy percentages and other operating statistics.
- Prepares a summary of cash, check and credit card activities, reflecting the hotel's financial performance for the day.
- Posts room charges & room taxes for to guest accounts. Processes guests credit card payments.
- Verifies all account posting and balances.
- Summarizes results of operation and prepares reports for management.
- Performs duties of the Front Desk Agent.
- Performs other duties as assigned.
- Maintain a neat and organized front desk area.
Requirements:
- Accounting background preferred.
- Previous hotel experience or a similar role preferred.
- Strong knowledge of front desk operations and hotel procedures.
- Proficiency in using phone systems and other office equipment.
- Ability to understand principles of auditing, balancing and guest ledgers.
- Familiarity with night audit processes is advantageous.
- Excellent phone etiquette and communication skills.
- Passion for hospitality and providing top-notch guest relations.
- Ability to work a flexible schedule including weekends and holidays.
Join our team as a Night Auditor-Front Desk Agent and be part of a dynamic environment where your customer service skills will shine, and your dedication to creating memorable guest experiences will be valued. Apply now to embark on an exciting career in the hospitality industry.
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
- Overtime
Work Location: In person
Salary : $17 - $18