What are the responsibilities and job description for the Hotel Front Desk Agent/Night Auditor position at Holiday Inn & Suites Bakersfield?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional customer service and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to manage front desk responsibilities efficiently. Bilingual candidates are highly encouraged to apply, as they will enhance our guest experience.
Responsibilities
- Greet guests warmly upon arrival and provide them with a seamless check-in experience.
- Manage reservations, cancellations, and modifications efficiently using hotel management software.
- Handle guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Conduct night audits by verifying all financial transactions and preparing reports for management.
- Maintain accurate records of room availability and rates, ensuring all information is up-to-date.
- Operate phone systems to assist guests with inquiries or requests during their stay.
- Collaborate with housekeeping and maintenance teams to address guest needs and ensure property standards are met.
- Uphold security protocols and monitor the safety of the hotel premises during night hours.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong customer service skills with a focus on creating positive guest experiences.
- Familiarity with hotel management systems and phone systems is advantageous.
- Excellent communication skills; bilingual abilities are a plus.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
- A background in hospitality management or related fields is desirable.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Part-time
Pay: From $17.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Bakersfield, CA 93308 (Required)
Ability to Relocate:
- Bakersfield, CA 93308: Relocate before starting work (Required)
Work Location: In person
Salary : $17