What are the responsibilities and job description for the Front Desk Guest Services Agent position at Best Western Coral Hills?
Starting at $14.00/hr (Depending on Experience), Raises & Commission based on performance
Employment: Part-Time
Hours: Sunday 3-10pm, Tuesday 3-10pm, Wednesday 2-10pm, Saturday 3-10pm
What will YOU get from US?
- Extremely competitive wages
- Opportunities to grow within the company
- Employee Discounts at our hotels
- Company Profit Sharing
- Semi-annual cash incentives
- 401k match
- Additional benefits available for full-time team members include Medical, Telehealth, Dental & Vision, & more
- Team Member travel benefits
- On Demand Payment provides you with greater financial flexibility to manage unexpected expenses, providing you access to a portion of your earned wages prior to pay day
What do we need from you?
- Proactive customer service
- Responsible, teachable, and reliable
- Strong verbal & non-verbal communication skills, in person and over the phone
- Organized & high attention to detail
- Competent computer & software abilities
- Abide by brand standards for level of service
- Identity & overcome guest issues quickly and attentively
Key Responsibilities:
- Manage guest reservations i.e. check-ins, check-outs, reservations online & over the phone
- Processing credit card & cash transactions
- Coordinating with other departments for high level of service
- Daily Activity Reports and deposit drops
- Lobby & work area to be cleaned and well maintained; weekly deep cleaning assigned
- Property & pool checks
- Occasional package shipment or receiving
- Manage incoming customer calls
- Sales skills for new reservations including rates and availability
- Comprehensive knowledge of the property i.e. room types, amenities, breakfast service, etc.
- Approachable, hospitable demeanor when interacting with guests in person and over the phone
- Ensure guest security by following procedures set forth by the handbook
- Abide by company policies set forth by the handbook including dress code, reliability, reporting to manager, etc.
- Able and willing to perform other tasks that may be asked by management including flexible work hours
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Free parking
- Referral program
- Retirement plan
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
Work Location: In person
Salary : $14
