What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western Crater Lake Highway?
Job Description
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation :
15 hourly
Responsibilities :
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
- Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications :
About Company
At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City / Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.
Salary : $15
