What are the responsibilities and job description for the Front Desk Clerk position at Best Western Delta?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Answer phone calls promptly, utilizing excellent phone etiquette to assist guests with inquiries and reservations.
- Handle guest requests and complaints with professionalism, striving for complete guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
- Assist with night audit duties as needed, ensuring all financial transactions are accurately processed.
- Collaborate with other departments to ensure seamless guest services and address any issues that may arise during their stay.
- Uphold hotel policies and procedures while maintaining confidentiality regarding guest information.
Requirements
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with hotel management software and phone systems is a plus.
- Strong communication skills with the ability to interact positively with diverse guests.
- Multilingual abilities are highly desirable to cater to an international clientele.
- Attention to detail and strong organizational skills are essential for managing multiple tasks effectively.
- Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel operations.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Part-time
Pay: $15.00 - $15.25 per hour
Expected hours: 24 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Ability to Commute:
- Effingham, IL 62401 (Required)
Ability to Relocate:
- Effingham, IL 62401: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15