What are the responsibilities and job description for the Front Desk Clerk position at Best Western?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is pivotal in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong customer service skills, be proficient in handling phone systems, and have experience in hotel management or guest services. Bilingual candidates are highly encouraged to apply, as effective communication is key in providing exceptional service.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Maintain accurate records of room availability and reservations.
- Process payments and manage cash transactions securely.
- Conduct night audits as required, ensuring accuracy in financial reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Provide information about local attractions, dining options, and hotel amenities.
- Assist with administrative tasks as needed, including answering phone calls and responding to emails.
Skills
- Proficiency in phone systems and front desk operations.
- Strong customer service skills with a focus on guest satisfaction.
- Previous experience in hotel or resort environments is preferred.
- Knowledge of hospitality management principles is an asset.
- Ability to perform night audit duties effectively.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively in a fast-paced environment while maintaining professionalism.
Join our team as a Front Desk Agent and be the first point of contact for our valued guests, ensuring their experience is nothing short of exceptional!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Evening shift
- Night shift
Ability to Commute:
- Effingham, IL 62401 (Required)
Ability to Relocate:
- Effingham, IL 62401: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
