What are the responsibilities and job description for the Banquet Captain position at Best Western Downtown Casper?
Banquet Captain – Best Western Downtown Casper Hotel
Location: Best Western Downtown Casper Hotel, Casper, WY
Job Type: Full-Time / Part-Time
About Us:
The Best Western Downtown Casper Hotel is a premier destination for events, boasting 200 guest rooms and 39,000 sq. ft. of event space, including weddings, conferences, and banquets. With Boston’s Pizza on-site, we deliver top-tier dining and event services. We are seeking a dedicated Banquet Captain to oversee banquet operations, ensuring flawless execution and exceptional guest experiences.
Responsibilities:
Event Coordination & Execution
- Oversee banquet setups, service, and breakdowns for events.
- Ensure all event details meet client expectations and hotel standards.
- Coordinate with the kitchen, bartenders, and servers for smooth service.
Team Leadership & Training
- Supervise banquet staff, providing guidance and support.
- Train team members on service standards and event procedures.
- Lead pre-event briefings and ensure team preparedness.
Customer Service & Guest Satisfaction
- Serve as the primary point of contact for event hosts and guests.
- Address guest requests and resolve any service issues promptly.
- Ensure an elegant, professional dining experience.
Operational Efficiency
- Maintain inventory of banquet supplies and equipment.
- Enforce food safety and sanitation protocols.
- Assist with scheduling and staff assignments.
Qualifications:
- Previous banquet or hospitality experience required; leadership experience preferred.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of food and beverage service standards.
- Flexible schedule, including nights, weekends, and holidays.
Benefits:
- Competitive pay
- Employee discounts on hotel stays & dining
- Growth opportunities within the hospitality industry
- Supportive and dynamic work environment
