What are the responsibilities and job description for the Hotel Front Desk Agent position at Best Western Executive Inn and Suites?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a smooth check-in and check-out process, and handling various administrative tasks. This role is crucial in creating a welcoming atmosphere for all visitors and maintaining the high standards of our hotel.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of room availability and reservations.
- Assist with phone calls using appropriate phone etiquette and systems.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Requirements
- Must have reliable transportation to work and show up to work on time for every scheduled shift
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Excellent communication skills, both verbal and written.
- Ability to multitask while maintaining attention to detail.
- A positive attitude with a commitment to providing outstanding guest services.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Columbia, SC 29210 (Required)
Work Location: In person
