Hotel Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring a smooth check-in and check-out process, and handling various administrative tasks. This role is crucial in creating a welcoming atmosphere for all visitors and maintaining the high standards of our hotel.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Maintain accurate records of room availability and reservations.
• Assist with phone calls using appropriate phone etiquette and systems.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

Requirements

• Must have reliable transportation to work and show up to work on time for every scheduled shift
• Previous experience in hospitality or hotel management is preferred.
• Strong customer service skills with a focus on guest relations.
• Excellent communication skills, both verbal and written.
• Ability to multitask while maintaining attention to detail.
• A positive attitude with a commitment to providing outstanding guest services.

Join our team and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Columbia, SC 29210 (Required)

Work Location: In person