What are the responsibilities and job description for the Front Desk Receptionist position at Best Western Hubbard?
The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
Apply in person
Best Western Penn-Ohio
6828 Commerce Dr
Hubbard OH 44425
DUTIES AND RESPONSIBILITIES:
- Greets and registers guests and provides room assignments, accommodating special request whenever possible.
- Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.
- Has a thorough working knowledge of reservation system and procedures, takes reservations and knows cancellation procedures and policies.
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Communicates with next shift associates by logging pertinent information in the appropriate logbook.
- Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance.
- Assists guest with general services such as making change, and answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel to local areas of interest.
- Ensures that all wake-up calls are handled promptly and properly.
- Receives and transmits mail, packages, and message for guest.
- Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.
- Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.
- Conducts ongoing verification of hotel security.
- Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
- Wears proper uniform and name tag at all times in accordance with BW standards.
Job Types: Full-time, Part-time
Salary: $12.00 - $13.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Customer service: 1 year (Required)
Work Location: One location
Job Types: Full-time, Part-time
Pay: $12.50 - $13.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $12 - $13