What are the responsibilities and job description for the Guest Services Associate position at Best Western Lakewinds?
Front Desk Associate Position
As a Front Desk Associate at our hotel, you will play a vital role in ensuring our guests' stays are enjoyable and memorable. Your responsibilities will include greeting and assisting guests, managing front desk operations, and maintaining a clean and organized workspace.
Key Responsibilities:
- Greet and welcome guests, providing exceptional customer service and resolving any issues that may arise.
- Manage front desk operations, including check-in/check-out procedures, room assignments, and key distribution.
- Process guest payments and handle cash and credit transactions accurately.
- Assist guests with local attraction recommendations and services, enhancing their overall experience.
- Ensure a clean and organized front desk area, adhering to company standards and protocols.
Requirements:
- Age 18
- Reliable and punctual individual with excellent time management skills.
- Friendly, motivated, and enthusiastic attitude.
- Ability to work effectively in a team environment.
