What are the responsibilities and job description for the Receptionist Liaison position at Best Western Lakewinds?
Role Summary
The Front Desk Associate will serve as the primary point of contact for our guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Welcome and assist guests with exceptional customer service, addressing any issues that may arise during their stay.
- Effectively manage front desk operations, including check-in/check-out procedures, room assignments, and key distribution.
- Process guest payments and maintain accurate records, handling cash and credit transactions efficiently.
- Respond to guest inquiries, resolve complaints, and provide recommendations for local attractions and services.
- Maintain a clean and organized front desk area, adhering to company standards and protocols.
Requirements:
- Age 18
- Punctual and reliable individual with excellent time management skills.
- Friendly, motivated, and enthusiastic attitude.
- Ability to work nights, weekends, and varying shifts.
Company Overview
Our hotel is an 85-room limited service hotel located in Ludington, MI, offering an indoor pool, hot tub, game room, and fitness room. We prioritize delivering exceptional service and creating a welcoming environment for our guests.
