What are the responsibilities and job description for the Night Auditor position at Best Western - Maple City Inn?
Job Summary
We are seeking a detail-oriented and customer-focused Night Auditor to join our team at the Best Western - Maple City Inn. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk operations, handling guest inquiries, and performing essential accounting tasks to ensure accurate financial reporting. The ideal candidate will possess strong hospitality management skills and have a passion for providing exceptional guest services.
Responsibilities
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of room availability and reservations.
- Process payments and manage cash handling procedures.
- Utilize phone systems effectively to communicate with guests and staff.
- Ensure the hotel lobby and front desk area are clean, organized, and welcoming for guests.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements
- Proficiency in phone etiquette and effective communication skills.
- Ability to work independently during night shifts while maintaining attention to detail.
- Strong problem-solving skills and a commitment to providing excellent guest services.
Join our team as a Night Auditor, where you will contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Schedule:
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $16