What are the responsibilities and job description for the Front Desk/Night Auditor position at Econo Lodge?
Overview: We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team in the hospitality industry. This position plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our hotel. Duties: - Greet guests in a friendly and professional manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests and resolve any issues promptly - Process payments and maintain accurate records - Conduct night audit procedures to reconcile daily transactions - Ensure the safety and security of guests during the night shift - Assist with various administrative tasks as needed Qualifications: - Previous experience in hotel management or hospitality is preferred - Proficiency in using phone systems and other office equipment - Strong customer service skills with a focus on guest relations - Excellent phone etiquette and communication skills - Ability to perform night audit duties accurately - Bilingual proficiency is a plus - Knowledge of hospitality management practices Benefits: - Competitive salary commensurate with experience - Opportunities for career growth within the hospitality industry - Training provided to enhance skills and knowledge If you are passionate about providing exceptional service, have a keen eye for detail, and enjoy working in a dynamic environment, we invite you to apply for the Front Desk Clerk/Night Auditor position at our hotel.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Rochester, NY 14623 (Required)
Work Location: In person
Salary : $16
