What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Holiday Inn and Suites?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and efficient check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out procedures efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and resolve issues promptly to ensure a positive experience.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Conduct night audits as necessary to ensure all financial transactions are accurate.
- Operate phone systems to manage incoming calls and provide information as needed.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Uphold hotel policies and procedures while maintaining a high standard of service.
Skills
- Strong background in hospitality management or related field is preferred.
- Excellent phone etiquette with the ability to communicate clearly and professionally.
- Experience in guest services within a hotel or resort environment is highly desirable.
- Proficiency in front desk operations, including familiarity with phone systems.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing reservations and guest requests.
- Ability to work flexible hours, including nights and weekends as required by the hotel operations.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $16.50 - $18.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person
Salary : $17 - $18
