What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Rochester Area Hotel?
Job Overview
We are seeking a dedicated and professional Front Desk Night AuditorAgent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role is crucial in maintaining guest satisfaction and enhancing the overall experience at our hotel or resort.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to provide guests with relevant information.
- Operate phone systems to manage incoming calls, take reservations, and provide assistance as needed.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to address any guest needs or concerns.
- Uphold hotel policies and procedures while maintaining a professional appearance and demeanor.
Skills
- Strong guest services skills with a focus on guest relations.
- Experience in hotel management or front desk operations is preferred.
- Proficiency in phone etiquette to handle calls professionally and courteously.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures is beneficial but not mandatory.
- Excellent interpersonal skills to build rapport with guests and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $19.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
Salary : $19 - $20
