What are the responsibilities and job description for the Guest Service Associate position at Best Western Plus - Bayshore Inn?
Job description
We are looking for professional, guest centric hotel Guest Service Associate to serve as our guests’ first point of contact and manage all aspects of their stay experience. Hotel Guest Service Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Communicate with our housekeeping and maintenance staff to ensure all rooms are clean, and ready to accommodate guests’ needs
Skills
- Work experience in customer service
- Excellent communication and organizational skills
- Comfortable with computers and multiline phones
- Ability to multi-task and prioritize duties
Shifts
- Shifts needed vary and will require flexibilty to train on all hours and days, 7am-3pm, 3pm-11pm, and 11pm-7am; with potential oportunity to become more set with team growth or adjustments.
Apply in person at the hotel, Monday - Friday from 12pm to 4pm.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
- Weekends only
Work setting:
- In-person
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $16