What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Best Western Plus Dilley Texas?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about the resort's amenities and services.
- Maintain accurate records of guest information and reservations.
- Address any guest concerns or issues promptly to ensure satisfaction.
- Collaborate with other departments to fulfill guest requests and enhance their experience.
- Utilize phone etiquette to manage incoming calls professionally.
- Assist in maintaining the front desk area, ensuring it is organized and welcoming.
Requirements
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent phone etiquette and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays as needed.
- Attention to detail and ability to multitask in a fast-paced environment.
- A positive attitude and willingness to learn about resort operations.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Rotating weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Dilley, TX 78017 (Required)
Ability to Relocate:
- Dilley, TX 78017: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
