What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus Dutch Haus Inn & Suites?
Best Western Plus Dutch Haus Inn and Suites is seeking a friendly, service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you’ll play a key role in providing a warm welcome and outstanding service from check-in to check-out. A strong knowledge of Columbiana and the surrounding area restaurants, shopping, and local attractions is helpful for helping our guests make the most of their stay. Must be comfortable handling a multiline phone system and have strong computer literacy.
Key Responsibilities:
- Greet guests with a warm and professional welcome, ensuring they feel at home
- Handle check-in and check-out procedures efficiently using our property management system
- Respond promptly to guest inquiries in person, by phone, and via email
- Maintain current knowledge of hotel services, amenities, and special events
- Assist guests with special requests and area directions
- Handle payments, process credit cards, and maintain accurate billing records
- Communicate guest feedback and concerns to the appropriate departments
- Keep the front desk area neat, welcoming, and fully stocked with brochures and local information
- Work collaboratively with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold hotel safety, security, and confidentiality policies
Qualifications:
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or customer service preferred
- Strong interpersonal and communication skills
- Local knowledge of Columbiana and nearby areas.
- Computer skills; familiarity with hotel reservation systems
- Ability to multitask and stay organized in a fast-paced setting
- Flexible availability, including evenings, weekends, and holidays
- A professional and polished appearance
Perks & Benefits:
- Competitive hourly wage based on experience
- Flexible scheduling options
- Staff discounts on hotel stays and events
- Opportunity to grow within the hospitality industry
- Supportive, community-oriented work environment
Job Type: Part-time
Expected hours: 20 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Columbiana, OH 44408 (Required)
Ability to Relocate:
- Columbiana, OH 44408: Relocate before starting work (Required)
Work Location: In person
